Ordering
• Office Hours: 9:00am-5:00pm EST, Monday-Friday
• Toll Free: 800-845-6964
• Office: 843-723-3341 / Fax: 843-722-1377
• Online: www.cargoholdinc.com
• Email: info@cargoholdinc.com
• Mail: P.O. Box 239 Charleston, SC 29402
Minimums & Shipping
• Please contact our wholesale office for opening order minimums and details.
• There is no minimum for reorders.
• Packages ship via UPS including all express shipments. Express shipment charges will apply. US Postal Service is also optional for shipments under $100.
• All shipments containing back ordered items will ship to customer free of freight charges.
• The Cargo Hold, Inc. is not responsible for shipping delays caused by UPS or other delivery services.
Method of Payment & Payment Terms
• The Cargo Hold, Inc. accepts checks, VISA, MasterCard, Discover, and AMEX.
• JBT 1 & 2- rated accounts with signed credit applications have Net 30 terms.
• Accounts not JBT rated will ship via credit card or COD.
• Overdue accounts incur a 1.5% monthly finance charge.
• Statements are sent via email to all customers to the email address provided.
Returns & Replacements
• Warranty for all products is 1 year.
• All returns must be authorized. Please call or email info@cargoholdinc.com for a return authorization number and return shipping address.
• All accounts must be in good standing before an RMA number is issued.
• Any return shipped without a return authorization number or is non-compliant with our return policy will be returned to customer at customer’s expense.
• Damaged or defective items must be returned within 30 days upon receipt. We will replace or issue credit for items with manufacturing defects.
• The Cargo Hold, Inc. DOES NOT ACCEPT returns due to wear or negligence. Tarnishing is NOT a defect.
• All sales are final after 90 days. Special, handmade orders (including leather jewelry) and show deliveries are final.
• A 20% restocking fee will apply if merchandise returned is not packaged with correct part numbers or if not in “new” condition.
Pricing
• Wholesale prices are subject to change without notice according to silver market price. Please call for price confirmation or for a complete price list.
Exclusivity
• Exclusivity is limited and will be evaluated on a case by case basis.
Online & Outlet Sales
• The Cargo Hold Inc. does not allow its products to be sold at online auction sites or through markets without consent and permission.
Website
• Wholesale accounts and designers may visit our website at www.cargoholdinc.com to create an account, view new products, and place orders online.
Privacy Policy
• Any personal information including contact information, email addresses, and payment info will be treated confidentially and will not be released, sold, or rented to any entities or individuals outside of The Cargo Hold, Inc.
• All qualifying Southern Gates customers will be included on the retailer locator on our website.
